Complaints Procedure
If you are not satisfied with any aspect of the service provided, the matter will be looked into promptly.
How to complain
Complaints should be made in writing to enquiries@sltaxuk.co.uk, setting out what happened, when, and what outcome you are seeking. Please include your name and the matter concerned.
What happens next
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Receipt of the complaint is acknowledged within five working days.
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The matter is reviewed, and any further information required is requested.
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A written response is provided within twenty working days of acknowledgement. If more time is required, you will be told why and when a response can be expected.
If the matter is not resolved
If you remain dissatisfied, you may raise the matter with HMRC as the practice's anti-money laundering supervisory authority, or with Companies House in relation to its role as an authorised corporate service provider. Complaints about the handling of personal data may be made to the Information Commissioner's Office.
Last updated: September 2026
